Frequently asked questions

How do I find the part I need?

The easiest way to find the part you need is to type a search term into the main search box at the top of the home page. You can type in keywords like, “Mercedes A/C compressor” and our search engine will bring you to the page where you can continue to narrow down your choices until you get to the exact part you’re looking for. You can narrow down the results further by choosing the make, model, and year in the filter box on the left side of the new page. Either way will eventually bring you to the exact part you need.

If you can’t find a part after searching, let us do the work! Just go to our Part Request page to submit a parts request. Send us as much information as you can using the request form and we’ll get back to you soon.

How do I make a purchase?

Locate the part you want through the search box and add it to your cart. You’ll be provided with an option to continue shopping or checkout. 

Why is it that other parts have more than one part number?

This is because some manufacturers often change the part number depending on the production date or facility if it’s made in more than one plant, but they are otherwise identical and all perform to the same specifications

What is the warranty on the parts I buy?

All our parts come with a three-month warranty.

How will my parts be shipped?

We’ll pull them from inventory, inspect them one final time, and ship them based on your needs. We offer various shipping times for most small to medium sized parts. 
If your part is large and bulky such as an engine or transmission, we’ll put it on a pallet and bring in the lowest cost freight company at the time of shipment

Can I pick up my parts?

Yes, you can choose to pick up your part (s) from our store. Just call ahead so that we’ll have the parts ready for you and come on in. Pickup times are Monday - Friday, 8AM to 5PM.

What do I do if I can’t find the part I need online?

Get in touch with us and we’ll help you find it. Just complete the Parts Request Form or call us. If we don't have your part in inventory, we'll have a special order for you if it's available.

Can't find the part you're looking for?
Email your query to info@partvision.eu